1. Service Provider

• Website: e-NIF.net
• Activity: Online Consultancy Services
• Country of Operation: Portugal
• Email: [email protected]
• Service Provider: Ayse Naz Orman, trading under the name e-NIF
• Business Activity: Online Consultancy Services
• Portuguese Tax Identification Number (NIF): 312565755
• Location: Rua Afonso Domingues, Lisbon, Portugal
• Email: [email protected]

e-NIF provides online consultancy, administrative assistance and intermediary/coordination services in connection with the application for and obtaining of a Portuguese Tax Identification Number (NIF).

e-NIF does not issue NIF numbers. NIFs are issued exclusively by the Portuguese Tax and Customs Authority (Autoridade Tributária e Aduaneira — “AT”).

The specific services included in each package are those expressly described on the e-NIF website and/or at the time of purchase.

Unless expressly stated otherwise, e-NIF does not provide legal, tax, accounting or immigration advice.

The service is primarily provided online. Physical handling or delivery of documents is not included unless expressly stated in the purchased package.

2. Cooperation with Lawyers and Other Professionals

Where necessary for the provision of the service, e-NIF may coordinate with independent lawyers or other qualified professionals.

Such professionals act independently and under their own professional authority and responsibility. e-NIF is not a law firm and does not itself provide legal representation or legal advice.

The Client authorises e-NIF to coordinate the exchange of information, documents, instructions and communications between the Client and such professionals where this is reasonably necessary to provide the purchased service.

No separate professional fee will be charged to the Client for such coordination unless an additional service or cost is expressly communicated to and accepted by the Client in advance.

3. Client Information and Required Documents

The Client must provide complete, accurate, valid, legible and up-to-date information and documents required for the purchased service.

Unless otherwise specified, documents must be provided in Portuguese or English and in the format requested by e-NIF.

The Client is responsible for ensuring that all documents and information provided:

• are genuine and legally obtained;
• belong to the Client or are otherwise lawfully provided;
• are accurate and complete;
• have not expired where validity is required;
• are clear and legible; and
• comply with any applicable signature, certification, translation or formatting requirements.

e-NIF may request additional documents or information where reasonably necessary for the application or related services.

Any delay caused by missing, inaccurate, incomplete, invalid, expired, illegible or incorrectly prepared documents or information supplied by the Client will not count towards any advertised processing period.

The Client is responsible for monitoring the email address and/or account provided to e-NIF and for responding to requests for documents or information within the applicable timeframe.

3.1 Client Contact Information

The Client is responsible for providing accurate, valid and accessible contact information, including a valid email address and, where requested, telephone or other contact details.

The Client must ensure that the contact information provided to e-NIF remains active and accessible throughout the provision of the service.

If the contact information provided by the Client is invalid, incorrect, inactive, inaccessible or no longer in use, or if the Client fails to update e-NIF regarding any change in contact information, e-NIF shall not be responsible for any resulting delay, missed communication, missed deadline or inability to complete the service.

Any period during which e-NIF is unable to contact the Client due to invalid, inaccessible or outdated contact information provided by the Client shall not count towards any applicable service-processing period.

The Client is responsible for regularly checking the email address and other communication channels provided to e-NIF, including spam or junk folders, and for ensuring that communications from e-NIF can be received.

3.2 Online Service and Original Documents

The e-NIF service is provided primarily as an online consultancy and administrative coordination service. Documents are generally requested, reviewed, prepared and exchanged electronically.

Unless expressly stated otherwise in the purchased package, the Client is not entitled to request the physical delivery, collection or mailing of original documents as part of the standard service.

If the Client requests an original physical document, certified copy, notarised document, physical signature document, hard-copy file, courier delivery, postal delivery or any other service requiring physical handling or delivery of documents, such request will always be treated as an additional paid service.

Any applicable fee, including professional, certification, courier, postage, printing, administrative or other third-party costs, will be communicated to the Client before the additional service is carried out.

The standard package price does not include the physical handling, storage, return or delivery of original documents unless expressly stated otherwise.

4. Power of Attorney and Signature Requirements

Where a Power of Attorney (“POA”), authorisation or similar document is required, e-NIF may prepare or coordinate the preparation of the relevant document as part of the purchased service.

The Client must print and physically sign the document where required and must use a genuine signature that corresponds to the Client's passport, identity document or other applicable identification record.

The Client must return the signed document in the format and manner requested by e-NIF.

Where certification, authentication, notarisation, legalisation or another formal requirement applies, the Client must comply with the applicable requirement.

Processing cannot commence until the required POA or authorisation has been properly signed and accepted.

The Client is responsible for any failure resulting from an incorrect, incomplete, forged, inconsistent, illegible or improperly executed signature or document.

5. Document Review and Commencement of Processing

Following purchase, the Client must submit all documents and information required for the purchased package.

e-NIF will conduct an initial review of the submitted documents within up to 24 hours, provided that the required documents have been properly submitted.

Where applicable, e-NIF will prepare the relevant documentation and/or POA for signature.

The Client must print, sign and return the required documents in accordance with the instructions provided.

Once all required documents and properly executed authorisations have been received, reviewed and accepted, processing will commence on the following Business Day during business hours.

For the purposes of these Terms, “Business Day” means a weekday on which ordinary business operations are conducted in Portugal, excluding applicable public holidays.

The advertised processing period for a package begins only when the above requirements have been satisfied and processing has officially commenced. The purchase date itself does not automatically start the advertised processing period.

6. Processing Periods and Government Delays

Any processing period advertised by e-NIF refers to e-NIF's service-processing period and applies only to the scope expressly included in the purchased package.

Such periods do not constitute a guarantee that the Portuguese authorities will issue the NIF within a particular period.

e-NIF does not control the processing times, decisions, systems, requirements, availability or actions of AT, other governmental authorities, courts, banks, postal services or other third parties.

e-NIF shall not be responsible for delays caused by governmental authorities, changes in governmental procedures, technical failures, additional document requests, public holidays, force majeure events or other circumstances outside e-NIF's reasonable control.

Where a delay is caused by the Client, including delayed responses, missing documents, incorrect information, invalid contact information or failure to follow instructions, the applicable processing period will be suspended or extended accordingly.

7. Fiscal Representation

7.1 Inclusion and Duration

Fiscal Representation is included in every e-NIF package.

The Fiscal Representation service period is 12 months from the purchase date.

The Fiscal Representation period is separate from the NIF application and processing period.

Fiscal Representation may be legally required in certain circumstances depending on the Client's residence, tax status, activities and applicable Portuguese law. It is not necessarily legally mandatory for every person.

7.2 Scope of Fiscal Representation

Within the commercial scope of the service, Fiscal Representation may include:

• arrangement and maintenance of the applicable fiscal representation;
• receipt of relevant official correspondence addressed to the Client;
• forwarding relevant correspondence to the Client by email; and
• reasonable administrative coordination connected with the representation.

The Fiscal Representative may also have mandatory legal duties imposed by Portuguese law, including duties relating to communications with AT and other legally required tax obligations.

Nothing in these Terms is intended to exclude, restrict or override mandatory legal duties imposed on a fiscal representative by applicable law.

7.3 Fiscal Representation as Part of the Package

Fiscal Representation is an integral part of every e-NIF service package and is included in the total package price.

The Client may not request the removal, exclusion or non-use of Fiscal Representation in order to reduce, recalculate or obtain a partial refund of the package price.

The fact that Fiscal Representation may not be legally required for the Client, or that the Client has a valid address in Portugal and/or valid residence documentation, does not entitle the Client to a reduction of the package price or to a refund or credit for the Fiscal Representation component.

The package price is not recalculated based on whether the Client ultimately uses, requires or elects to maintain the Fiscal Representation.

7.4 No Automatic Renewal

The 12-month Fiscal Representation period does not renew automatically.

There is no automatic annual renewal of the original package.

There is no automatic annual charge for renewal of the original package.

The Client is responsible for taking the necessary steps to remove or replace the fiscal representative where appropriate after the end of the included service period.

7.5 Client's Responsibility After Expiry

After the 12-month period expires, the Client must, where applicable, remove or replace the fiscal representative within 10 Business Days, unless a different period is required by applicable law or the competent authority.

The Client must inform e-NIF by email at [email protected] once the removal or replacement has been completed.

The 10-Business-Day period stated in this clause is a contractual obligation between e-NIF and the Client and does not represent or replace any statutory deadline imposed by Portuguese law or AT.

7.6 Early Removal or Change of Fiscal Representative

The twelve-month Fiscal Representation period is provided as part of the e-NIF service package.

If the Client voluntarily removes, replaces or otherwise terminates the Fiscal Representation arrangement before the end of the twelve-month service period, any e-NIF service benefits, support or rights specifically linked to the continued Fiscal Representation may cease from the date of such removal, replacement or termination.

In particular, the Client will no longer be entitled to free services that depend on e-NIF or its designated representative remaining registered as the Client's fiscal representative, including free representation-related correspondence forwarding, administrative coordination or other included support connected with the continued representation.

The Client may not use the unused portion of the twelve-month Fiscal Representation period as credit for unrelated services or request a refund merely because the Client voluntarily removed or replaced the fiscal representative before the end of the twelve-month period, to the maximum extent permitted by applicable law.

Nothing in this clause limits or removes any mandatory consumer right or other right that cannot legally be excluded.

7.7 Removal or Change at the Client's Request

If the Client wishes to remove or change the Fiscal Representation before or after the expiry of the included 12-month service period, e-NIF may assist with the relevant administrative process where the Client demonstrates that the applicable legal requirements for removal or change are satisfied.

Where the Client has a valid address in Portugal and provides valid and current residence documentation or other documentation required by the competent authorities, e-NIF may, where legally and administratively possible, carry out or coordinate the removal of the existing Fiscal Representation.

Any removal, replacement or change of Fiscal Representation carried out or coordinated by e-NIF at the Client's request is always treated as a separate paid administrative service, regardless of whether the Client's 12-month included Fiscal Representation period has expired.

The applicable fee will be communicated to the Client by email before the additional service is carried out.

Removal or change of the Fiscal Representation does not entitle the Client to any reduction, recalculation, credit or refund of the original package price, to the maximum extent permitted by applicable law.

e-NIF cannot guarantee that a Fiscal Representation can be removed or changed where the Client does not satisfy the applicable legal or administrative requirements or where the competent authority does not accept the requested change.

7.8 Client Unreachable After Expiry of Fiscal Representation

After the expiry of the included 12-month Fiscal Representation service period, the Client is responsible for arranging the removal or replacement of the Fiscal Representative where applicable and for maintaining valid and accessible contact information with e-NIF.

If e-NIF is unable to contact the Client, receives no response from the Client, or the contact information provided by the Client is invalid, inactive, inaccessible or otherwise prevents e-NIF from obtaining the Client's instructions, e-NIF may send a written warning to the Client using the last contact details provided by the Client.

The warning will provide the Client with a reasonable period to respond and to take the necessary action regarding the Fiscal Representation.

If the Client fails to respond or take the required action within the period stated in the warning, and the Fiscal Representation remains legally registered or otherwise continues to require action by e-NIF or the fiscal representative, e-NIF may treat the continued representation and related work as a separate paid service.

In such circumstances, e-NIF may issue an invoice to the Client for the applicable continued Fiscal Representation service and any additional administrative work or costs reasonably incurred as a result of the Client's failure to respond or arrange the required change.

The applicable amount will be communicated to the Client by email using the latest valid contact details provided by the Client.

No automatic charge will be made to the Client's credit card, debit card or other payment method. Any amount invoiced by e-NIF will be payable in accordance with the payment terms stated on the invoice.

The Client's failure to maintain valid and accessible contact information does not release the Client from payment obligations arising from continued services that are provided or legally required.

This clause does not create an automatic renewal of the original 12-month package.

7.9 Fees After the Included 12-Month Period

The Fiscal Representation included in the purchased e-NIF package is limited to the first 12 months from the purchase date.

If the Client wishes to maintain Fiscal Representation after the included 12-month period, continued Fiscal Representation will be provided as a separate paid service.

The applicable fee and service period will be communicated to the Client by email before the additional service is voluntarily requested or agreed.

Available continuation periods may vary and may include monthly, 3-month, 6-month, 9-month, 12-month or other periods offered by e-NIF at the relevant time.

Where the Client remains unreachable after the included 12-month period, the Fiscal Representation remains legally registered or continues to require action, and the Client fails to respond within the warning period specified in these Terms, e-NIF may continue to take such actions as are legally required in connection with the existing Fiscal Representation and may issue an invoice for the applicable continued service and related necessary administrative work.

The applicable amount will be communicated to the Client by email using the latest valid contact details provided by the Client.

No automatic charge will be made to the Client's credit card, debit card or other payment method.

This clause does not constitute an automatic renewal of the original e-NIF package. Any fees arising after the included period relate solely to continued Fiscal Representation or additional services provided or required after that period.

While the fiscal representative remains legally registered, mandatory legal duties applicable to that representation continue to apply regardless of whether the included commercial service period has expired.

Additional non-mandatory services after the included period, including address changes, tax-information updates, Finanças-related administrative actions, NIF password requests, document requests, additional communications, administrative updates or other assistance, may be subject to separate charges.

8. NIF Password / Senha

Where e-NIF assists the Client with obtaining, requesting, recovering, renewing or reissuing the NIF password (“Senha”), such assistance is included only within the applicable service scope and included service period.

The 12-month Fiscal Representation service period does not mean that the Client's NIF password expires or that the Client loses access to it.

After the expiry of the 12-month included service period, any new request for e-NIF's assistance concerning the NIF password / Senha may be treated as an additional paid administrative service.

Where e-NIF assists with the Senha as a courtesy or goodwill service, such assistance is not subject to a guaranteed delivery or processing period and remains subject to AT procedures and processing times.

Any Senha-related assistance remains subject to the procedures, requirements and processing times of the Portuguese Tax and Customs Authority (AT). e-NIF does not guarantee the issuance, recovery, delivery or processing time of the Senha.

8.1 NIF Password Security and Client Responsibility

Where the NIF password (“Senha”) is provided to or obtained on behalf of the Client, the Client is responsible for changing the password promptly after receiving or accessing it, where technically possible.

e-NIF may temporarily receive, handle or upload the Senha solely where necessary to provide the requested service. e-NIF will take reasonable measures to protect the Client's credentials while they are under e-NIF's control.

Once the Senha has been provided to, accessed by or made available to the Client, the Client is responsible for its subsequent use, storage, protection and confidentiality, including any disclosure or sharing with third parties.

The Client must not share the Senha with unauthorised persons and should change it immediately if the Client believes that it has been disclosed, accessed or compromised.

e-NIF cannot control the Client's devices, email accounts, messaging applications, cloud storage, internet connection, third-party service providers or other communication channels after the credentials have been delivered or made accessible to the Client.

Accordingly, e-NIF shall not be responsible for unauthorised access or disclosure arising from the Client's own handling, sharing, storage or use of the Senha, except to the extent caused by e-NIF's own breach of applicable law or its obligations.

Nothing in this clause affects the Client's right to access or manage their own tax credentials directly with AT.

9. Cancellation, Refunds and Non-Reversible NIF Processing

The Client's cancellation and refund rights are subject to applicable mandatory Portuguese consumer law.

Before the service has commenced, the Client may be entitled to cancel in accordance with applicable law.

Once e-NIF has commenced work, including document review, preparation of a POA or application documents, administrative preparation or coordination with professionals, any refund that may be legally due may be calculated proportionally based on the services already performed and costs already incurred, to the maximum extent permitted by law.

Once the NIF application has entered the official processing stage with the competent authority, after the required documents and properly executed authorisation have been accepted, the process is considered an active and non-reversible processing stage from e-NIF's perspective.

e-NIF cannot cancel, withdraw, reverse or otherwise take back an NIF application after it has entered the relevant official processing stage.

Accordingly, the Client's subsequent change of mind, decision not to use the NIF, or request to stop the process does not by itself create a right to a refund.

Services already performed and applicable government, professional, administrative, compliance or third-party costs may be retained or deducted from any refund to the maximum extent permitted by applicable law.

Where the Client expressly requests that the service commence before expiry of any applicable statutory withdrawal period, the Client may be required to acknowledge that the service will begin immediately and that, where the service is fully performed following the Client's express consent and acknowledgement, the statutory withdrawal right may cease in accordance with applicable law.

Nothing in these Terms excludes or limits any mandatory consumer rights.

10. Client-Caused Failure and No-Refund Circumstances

To the maximum extent permitted by applicable law, no refund or only a refund corresponding to the unperformed portion of the service may be available where completion is prevented or materially delayed because of the Client's actions or omissions, including:

• failure to provide required documents;
• providing false, inaccurate, incomplete or misleading information;
• providing invalid, expired or illegible documents;
• failing to properly sign required documents;
• failing to comply with document, language or formatting requirements;
• failing to respond to requests within a reasonable or specified period;
• failing to follow e-NIF's reasonable instructions;
• providing information that prevents the application from being processed;
• refusing to provide documents or information required by AT or another competent authority;
• providing invalid or inaccessible contact information;
• failing to monitor communications from e-NIF; or
• voluntarily terminating or interfering with the service after processing has commenced.

Where the Client's actions prevent completion of the service, e-NIF will not be responsible for the resulting delay or inability to complete the service.

11. Documents, Storage and Deletion

Documents supplied by the Client may be temporarily stored by e-NIF for purposes including service delivery, security, administrative processing, compliance and record management.

As a general operational practice, Client documents may be retained for approximately 90 days after completion of the relevant service and, in certain circumstances, for up to approximately 120 days.

Actual retention periods may vary where longer or shorter retention is reasonably required due to legal, regulatory, technical, security, compliance or legitimate business requirements.

The Client remains responsible for downloading and securely retaining copies of important documents.

During the included 12-month Fiscal Representation period, where relevant documents remain available within e-NIF's systems, e-NIF may assist with retrieving copies.

After documents have been deleted in accordance with applicable retention practices, e-NIF does not guarantee that documents can be recovered or reproduced.

Requests for document retrieval, reproduction, administrative assistance or historical records after the included service period may be subject to an additional fee.

12. Client Responsibilities After NIF Issuance

Obtaining a NIF does not by itself make e-NIF responsible for the Client's ongoing tax, legal, accounting, immigration or other obligations in Portugal.

The Client remains responsible for keeping their personal, tax and contact information accurate and up to date and for complying with applicable Portuguese laws and tax obligations.

The Client must independently monitor their tax position, deadlines, correspondence and obligations, except to the extent that a specific service has expressly been purchased from e-NIF.

The Client is responsible for informing e-NIF of relevant changes where such information is necessary for an ongoing service.

13. Data Protection and Communications

e-NIF may process personal data provided by the Client to the extent necessary to provide the purchased services, communicate with the Client, coordinate with relevant professionals, comply with legal obligations and protect its legitimate business interests.

The Client authorises e-NIF to communicate with relevant professionals, including independent lawyers, where such communication is reasonably necessary for the provision of the purchased service.

Communications may be made by email or through other communication channels made available by e-NIF.

The Client is responsible for ensuring that the contact information provided to e-NIF is accurate and accessible.

Further information regarding personal-data processing may be provided in e-NIF's Privacy Policy.

14. Intellectual Property, Website Use and Service Suspension

The e-NIF website, branding, text, graphics, designs, processes, templates and other materials are protected by applicable intellectual-property laws and may not be copied, reproduced, distributed or commercially exploited without permission.

The Client may use documents supplied to the Client for the Client's own legitimate purposes in connection with the purchased service.

e-NIF may temporarily suspend access to its website or services where reasonably necessary for maintenance, security, technical reasons, legal compliance or protection against misuse or fraud.

e-NIF may refuse or suspend service where there are reasonable grounds to suspect fraud, unlawful activity, identity misuse, document falsification or other serious misuse of the service.

15. Liability and Force Majeure

e-NIF will provide its services with reasonable care and in accordance with the scope of the purchased package.

e-NIF is not responsible for decisions, delays, refusals, additional requirements or actions taken by AT or any other governmental authority.

e-NIF is also not responsible for delays or failures caused by events outside its reasonable control, including governmental action, changes in law or procedure, system outages, telecommunications failures, cyber incidents, natural disasters, strikes, war, civil unrest or other force majeure events.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

To the maximum extent permitted by law, e-NIF shall not be responsible for indirect or consequential losses arising from the Client's use or inability to use the service, including losses resulting from the Client's failure to comply with tax, legal, immigration or other obligations.

The Client acknowledges that e-NIF is an online consultancy and administrative coordination service and does not guarantee any governmental decision or outcome unless an express commercial guarantee is specifically stated in the purchased package.

16. Pricing, Invoicing, Governing Law and Disputes

All prices displayed by e-NIF are those applicable at the time of purchase and may be subject to applicable taxes or charges where required by law.

Payment must be completed in accordance with the payment methods made available by e-NIF.

e-NIF may issue invoices or Portuguese tax receipts in accordance with applicable Portuguese tax rules.

Additional services requested or required outside the included package may be separately invoiced. Where an additional service is voluntarily requested, the applicable fee will be communicated to the Client by email before the additional service is carried out.

Where a separate service is required to continue because the Client has failed to respond, maintain valid contact information or arrange the removal or replacement of Fiscal Representation, the applicable invoice may be issued in accordance with Section 7 of these Terms.

No automatic charge will be made to the Client's credit card, debit card or other payment method unless the Client separately provides a valid payment authorisation expressly permitting such charge.

These Terms are governed by the laws of Portugal, without prejudice to any mandatory consumer-protection rights that may apply to the Client.

Any dispute should first be addressed directly to e-NIF at:

[email protected]

Where a dispute cannot be resolved directly, the Client may have access to applicable alternative dispute-resolution mechanisms and/or the competent Portuguese courts, subject to mandatory consumer jurisdiction rules.

Nothing in these Terms prevents the Client from exercising any mandatory statutory right available under Portuguese or European Union law.

CLIENT ACKNOWLEDGEMENT

By purchasing an e-NIF service, the Client confirms that they have read and understood these Terms & Conditions and agree to be bound by them.

The Client confirms that the information and documents supplied to e-NIF are truthful, accurate and complete.

Where applicable, the Client expressly requests e-NIF to begin providing the service before expiry of the applicable statutory withdrawal period and acknowledges the legal consequences that may apply once the service has been fully performed.

The Client understands and acknowledges that:

• e-NIF is an online consultancy and administrative coordination service and is not the authority that issues Portuguese NIF numbers;
• NIF numbers are issued by the Portuguese Tax and Customs Authority;
• Fiscal Representation is included in every e-NIF package for a period of 12 months from the purchase date;
• Fiscal Representation is an integral part of the package price and cannot be removed in exchange for a reduction, credit or refund of the package price;
• the Fiscal Representation service does not automatically renew after 12 months;
• voluntarily removing or replacing the fiscal representative before the end of the 12-month period may result in the loss of the free e-NIF services and support linked to continued Fiscal Representation;
• the unused portion of the Fiscal Representation period cannot be converted into credit or refunded merely because the Client voluntarily removes or replaces the fiscal representative;
• any removal or change of Fiscal Representation carried out or coordinated by e-NIF at the Client's request is a separate paid administrative service;
• after the included 12-month period, continued Fiscal Representation may be subject to a separate fee communicated by email;
• no automatic payment will be taken from the Client's card for post-12-month services;
• the Client is responsible for maintaining valid and accessible contact information and for monitoring communications from e-NIF;
• where the Client becomes unreachable after the included Fiscal Representation period and the representation remains legally registered or requires continued action, e-NIF may issue an invoice for applicable continued services following the warning process described in these Terms;
• the NIF password / Senha remains the Client's credential and does not expire merely because the 12-month Fiscal Representation period ends;
• where the Client receives or accesses the Senha, the Client is responsible for changing, protecting and not sharing the password;
• e-NIF cannot control the Client's devices, email accounts, messaging applications, cloud storage or other communication channels after the credentials have been delivered or made accessible;
• physical handling, return, mailing or delivery of original documents is not included in the standard online service and is always subject to an additional fee unless expressly included in the purchased package;
• once the NIF application enters official processing after the required documents and authorisation have been accepted, e-NIF cannot cancel or reverse the NIF application;
• government processing times and decisions are outside e-NIF's control; and
• the Client remains responsible for their ongoing tax and legal obligations unless a separate service expressly provides otherwise.

e-NIF
Email: [email protected]
Location: Lisbon, Portugal